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E-mail
Our customer service will be happy to help you with any questions you may have about your order or complaints regarding delivered products.
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phone
We are also happy to assist you by phone with product advice and order-related questions.
Our phone hours are from Tuesday to Thursday between 2:00 PM and 4:00 PM.
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Contact
Phone: +4959217291764
Email: hallo@detailing1.de
Detailing1, Bosinks Kamp 8,
48531 Nordhorn, Germany
Frequently asked questions
shipping
How much does the shipping cost?
How much does the shipping cost?
Shipping costs for orders within Germany start from €3.90 for DPD, €5.90 for DHL, and €7.90 for UPS. The actual costs will be calculated at checkout.
From what order value is shipping free?
From what order value is shipping free?
For orders over 70€, we offer free shipping within Germany with DPD. For orders over 100€, shipping with DHL is also free. For orders below these amounts, shipping costs of 3.90€ for DPD, 5.90€ for DHL, and 7.90€ for UPS apply per order.
How can I track the shipment of my order?
How can I track the shipment of my order?
After your order has been shipped, you will receive a shipping confirmation email containing a tracking link. You can use this link to track the current delivery status of your shipment and know exactly when it will arrive.
Return and refund
How long do I have to return an item?
How long do I have to return an item?
You have the right to cancel the contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
